Right, so I keep hearing these things about YME support and I haven't been creative enough to think of something to ask them, so here's a few ideas based on the problems people are having:

1. Add an autorespond to the received support emails that replies with an automatically generated estimate of how many days/weeks it will take to get a copy/paste canned response reply from a human.

2. In the autoresponse, do a keywords search and reply with the most likely knowledge base articles (oh yeah, you might need that, too. Start with the help pages) and make it CLEAR that these suggestions aren't the "official help" that is forthcoming.

And no. I'm not getting into the matter of actually fixing the root cause(s), because that would require money, or at least more money than this would (in the long run). Anyway, this is cheaper to scale when everyone who sees the funny TV ads tonight on MTV VMAs signs up.